Ordering with NDIS Funding

Understanding NDIS Funding

The National Disability Insurance Scheme (NDIS) provides support to eligible Australians with disabilities. Orders using NDIS funding need to align with your individual plan goals. 

Before placing an order using NDIS funding, we recommend you check:

1. The items you wish to purchase are eligible under your NDIS plan
2. You have sufficient funds available in the relevant support category
3. The products align with your plan goals and approved supports

Every NDIS plan is unique, and what's covered varies from person to person. If you're unsure whether a particular product is eligible under your plan, we recommend:

• Consulting your NDIS plan documentation
• Speaking with your Support Coordinator or Plan Manager
• Contacting the NDIS directly for clarification

How to Order Using NDIS Funding

We offer two pathways for NDIS participants to place orders, depending on how your plan is managed:

1. Plan-Managed NDIS Plans

If your plan is managed by a Plan Manager, please follow these steps:

1. Before placing your first NDIS order with us: Contact our customer service team to notify us you'll be using NDIS funding
2. Provide us with your email address
3. We will link your email address to our NDIS payment option in our system
4. When you're ready to order, login and add your desired products to your cart
5. At checkout, you'll now see "NDIS" as a payment option
6. Select NDIS, make sure you are logged in, and enter the additional NDIS related information as requested
7. Submit your order
8. The NDIS payment option and details will now appear as an option for all future orders you place with us

For plan-managed participants, we will:

• Invoice your Plan Manager directly
• Process and dispatch your order once payment is received

2. Self-Managed Plans

If you self-manage your NDIS funding, follow these simple steps:

1. Add your desired products to your cart as normal
2. Proceed to the checkout page
3. In the Notes section at checkout, please specify:
   • That you require an invoice for NDIS claim purposes
   • The full name of the NDIS participant
   • Your NDIS number (optional, but helpful)
4. Complete your order using your preferred payment method
5. We will email you a properly formatted invoice that meets NDIS requirements for your reimbursement claim

Self-managed participants pay for the order upfront and then claim reimbursement from the NDIS using our provided invoice.

Additional Information

• Processing times may be slightly longer for NDIS orders due to the invoicing process
• All NDIS invoices include the necessary details required for claims
• For assistance with NDIS orders, please contact our customer service team 

We are committed to supporting NDIS participants and making the ordering process as seamless as possible. While we are unable to offer individual NDIS product or plan  recommendations, if you have any questions to help with the ordering process, please don't hesitate to reach out.

Other Funding Options

We partner with organisations across sectors that secure funding through grants, foundations, and other funding mechanisms. Whether your organisation is pursuing grant opportunities, has specific invoicing requirements for funding approval, or needs customised documentation to meet funder guidelines, our team is experienced in working within these frameworks.

We understand the unique administrative and reporting requirements that come with funded projects and can streamline the process to ensure compliance while delivering exceptional results. Contact us to discuss how we can support your funded initiatives and work seamlessly with your funding requirements.