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Shipping & Delivery

Delivery Policy

  • Free postage on orders over $200
  • Flat rate postage $10 for orders less than $200 

Shipping for MOOV Baby items

Please note that all items from MOOV Baby are 'made to order' and are not being shipped directly from Oskar's Wooden Ark and therefore can't qualify for free shipping or for free shipping in combination with other products. Please note that orders can take 5-10 working days to be dispatched. Thereafter, delivery time is dependent on your location for delivery. We are only able to use a courier to deliver due to the large size of the items so cannot guarantee delivery timesDepending on the size of the products freight will automatically be calculated during checkout.

Small = 15 AUD
Medium = 25 AUD
Sets or multiple items = 40 AUD 

We are sorry but MOOV Baby items can not shipped internationally due to their size and weight. 

07.04.2020 - MOOV Baby dispatch update - please read:

The current dispatch time is approximately 20 working days, please note this excludes public holidays (National & NSW holidays) and weekends. 

MOOV Baby and Oskar's Wooden Ark appreciates your patience if your order is delayed beyond 20 working days. MOOV Baby is dealing with unforeseen delays in material delivery to their facility over which they have no control.

Your order may be sent in parts if a particular item is not available within a reasonable timeframe for dispatch. We cannot provide ETAs or estimated shipping dates outside of the 20 working day estimate or accommodate any rush orders. 

Please also note there may be delays to shipping times due to couriers being inundated at the moment and delays in communication (i.e. no tracking updates). These delays are out of our control. Due to social distancing no signatures are being recorded. Authority to Leave is automatic in these circumstances. 

We appreciate your patience and support for Australian manufacturing. Please rest assured we are working as hard and as fast as we can, but in order to maintain quality and be mindful of the wellbeing of our staff these delays are unavoidable.

Our thoughts are with you all during this crazy and unpredictable time, and we hope to have your products with you ASAP.

Combining several MOOV Baby items
You will be charged shipping for each MOOV Baby item separately. If you combine multiple MOOV Baby items (for example a Folding Triangle with a Kitchen Helper) you will get charged 2x 25 AUD = 50 AUD shipping. In this case we will refund you the difference of 10 AUD after you placed your order as shipping for MOOV Baby items is never more than 40 AUD.

Combining other items from Oskar's Wooden Ark with your MOOV Baby order:
It is perfectly fine to combine other items from our store with our MOOV Baby range. Please be aware that if the order value of other items is below our free shipping amount of 200 AUD we will contact you after you placed your order to charge 10 AUD for standard shipping.

Shipping of several MOOV Baby items
Several MOOV Baby items from your order are usually dispatched on the same day but sent as separate boxes because of the varying dimensions and the weight of the products. Couriers sometimes split packages, and it does happen from time to time that they aren't delivered at the same time. If this is the case they are usually delivered a day or two later.

Shipping for Wobbel Boards

We offer free shipping on Wobbel Original, Wobbel Pro, Wobbel 360 and Wobbel Starter across Australia. However, rural and remote areas are excluded. If you place an order and your address is listed within such an area we will contact you straight away with a shipping quote. We will cover the normal cost which is about 20 AUD and quote you with the difference.

Please note that Wobbel XL Boards are excluded from free shipping and will be quoted individually due to the size of the parcel. 

Generally

Depending on the area you live we will use different couriers based on our experience for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. 

Once despatched, delivery times are outside our control. Please note, that estimated delivery times can vary based on where you live and particularly over peak seasons ie Christmas. Each of our carriers has their own definition of what constitutes time of despatch, a working day or transit times. Most of our orders have an automatic signature on delivery assigned.

If you need your order before a specific time or date and after all you might be unsure about an item arriving in time please contact us or leave a note at the checkout process so we can clearly see when the order is required for. We promise you to do our best to get your order out to you as fast as possible. We used to live in Germany and we are used to get our packages within 2 days - the conditions in Australia are quite different, but we know that it is one of the key factors for your customer experience and satisfaction to you get your items as fast as possible. 

Express Shipping

1. Express Shipping Standard - 25 AUD (up to 5kg AusPost Express Satchel)
2. Express Shipping Individual - 40 AUD (for bigger items - we will quote you individually after you placed your order)

*Please have a look at the delivery speeds & coverage based on where you are located because ‚next day parcel delivery‘ doesn’t always mean next day. Sometimes it can take up to 5 business days to rural regions.

If you have any questions about our express shipping options please contact us or give us a call 0416507433 before placing an order.

Shipping Policy

We endeavour to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being received.

Ordering from Overseas

We offer the possibility to order from all over the world shipping to Australia because there are several reasons for. Relatives, Friends or Family living in Australia? Perfect! If you need help we are happy to assist. Did you discover our Gift Guide? We are sure you will find something beautiful to make somebody happy.

International Shipping

We do offer international shipping to the US, Canada, Singapore, New Zealand and the UK. If you want to place an order from any other country please contact us

Please note that due to the current covid-19 situation we do not ship international.

Gifts

If you nominate a different delivery address to your billing address then it will be sent without an invoice so the recipient does not know how much the present or item was. In this case the invoice will be send to you by email. Please also add GIFT in the comment box during the checkout process.

Local Pickups from Adelaide

Need something really quick? Got short notice for a birthday Party? No problem, we can arrange a local pick up. Please check the information for our locals in Adelaide.