What are my shipping options?
Please visit our Shipping & Delivery page.
Something is missing from my order, what should I do?
Our warehouse team are dedicated to getting your order to you as quickly as possible. Sometimes a mistake may be made and an item missed. Please follow this link to find out how to help us, help you >
I have changed my mind about something I ordered. Can I return it?
Yes, find out about our Oskar's Wooden Ark 30-Day Easy Returns Policy, and check your return qualifies.
I believe I have received a faulty, damaged or incorrect product, what should I do?
We believe in customer satisfaction and stand behind the products we supply. Find out your next steps >
My product's colour, size or wood grain is not what I expected. Is this normal?
Yes, our products are natural and some variations are part of their unique nature. Find out more about the natural characteristics of our products >
I love my order from Oskar's Wooden Ark and want to share my feedback and product review.
Thank you, we love to receive honest customer feedback, and your reviews mean the world to us! Find the best ways to share your feedback (and your chance to enter our monthly prize draw)
I am Environmentally Conscious and have questions about how my order will be packaged.
At Oskar's Wooden Ark we care about the environment too and have put a lot of thought into our packaging, including how the life of your box can be extended. Find out more >
I have another question, not answered yet
Please be in touch, our Customer Service Team is ready to help.