Customer Care

Weekly Product Review Giveaway
Once you have received your goodies we would love to see you write a product review on our online store. We would really appreciate it and know that your free time is very valuable. We will give away a weekly $10 store credit to one random product review every week and announce the winners in our Facebook Group: The Wooden Ark Family. Have you joined us yet?

100 Day Return Policy
Our main goal at Oskar’s Wooden Ark is to offer you a selected range of high quality wooden toys and that you are 100% satisfied with your purchased and selected items. However, if you decide prior to opening the delivered product is no longer what you are after, we will happily provide you with a full refund for the product or an exchange within 100 days commencing from the date of purchase.

If you return an item to us for exchange or refund under our 100 DAY RETURN POLICY and it has been assembled, removed from its original packaging and re-packed, or the packaging is ripped or damaged we will be unable to provide you with a refund equivalent to the full purchase price. You will need to pay the shipping for the return of the product to us and we will not be held responsible for lost, stolen or damaged return deliveries. We therefore recommend that you ensure that the parcel is appropriately packed and returned to us via a trackable shipping method so that you have proof of dispatch and delivery. Please also note - if you were sent your item as part of our free delivery service for orders over $180, and your return brings your total order to less than $180; then you will be refunded for the item, less the $10 delivery charge for orders under $180. If you return a total order for refund, the actual cost of our postage to send this to you will be deducted from your refund.

We highly recommend, please contact us first so we can advise the address for return shipping of the product. Clearance and sale items are excluded from the 100 day return policy. 

Recommendations
Yes, we really need your recommendations! The best way to help us is to tell your friends and family about us. Your friends will discover your beautiful toys when you meet each other. Tell them where they're from! We know that this will only happen if your customer experience with us is above average. We will work very hard to achieve this. Before our family moved to Australia to start our dream job I worked for more than 12 years in an absolutely customer-oriented industry. Our claim is: Only a completely satisfied customer is a good customer. Thank you very much for recommending us.

Are you happy with your new product, your shopping experience or our service? Please also leave us a REVIEW on Facebook. You have no idea how much this helps! Is there anything that went wrong or we should improve? Please message us. We are a small family run business and believe in good customer service. We are sure to be able to find a solution.

Recycled Packaging
From the draft to the finished product all our wooden toys pass through many hands while they are designed, sawed out, sanded, rubbed-off, painted with non-toxic stain and oiled. The lumber comes from sustainable and local forestry. As a business that promotes environmentally-friendly products we also understand the importance of using recycled shipping boxes where possible. So it is very likely that our packaging material has already been used once. Most likely in transportation to our warehouse. However, we can assure you that we will do everything we can to ensure that your product arrives safely, undamaged and packed well enough. And that is the most important thing, right?

Made by Nature
We love wood because it is a natural material so it always has various markings that show up in our products, making each one unique. Grimm's Wooden Toys, Ostheimer & Grapat are producing natural and sustainable wooden toys. As a result, their toys always have unique markings since wood grain has changing structures and colours which serve as proof of it's natural origins. The unique variations are proof of the toy’s quality and not a defect. Our toys are always one a kind, carrying unique marks made by nature. Discover the markings that make your toys simply unique!

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