My Sale Discount or LAYBY is not behaving in the way I think it should. What can I do?

Please visit and read through our Sale Info Page. If you cannot find your answer, then please contact us and we will help.

What are my shipping options?

Please visit our Shipping & Delivery page.

Something is missing from my order, what should I do?

Our warehouse team are dedicated to getting your order to you as quickly as possible. Sometimes a mistake may be made and an item missed. Please follow this link to find out how to help us, help you >

I have changed my mind about something I ordered. Can I return it?

Yes, find out about our Oskar's Wooden Ark 30-Day Easy Returns Policy, and check your return qualifies.

I believe I have received a faulty, damaged or incorrect product, what should I do?

We believe in customer satisfaction and stand behind the products we supply. Find out your next steps >

My product's colour, size or wood grain is not what I expected. Is this normal?

Yes, our products are natural and some variations are part of their unique nature. Find out more about the natural characteristics of our products >

I love my order from Oskar's Wooden Ark and want to share my feedback and product review.

Thank you, we love to receive honest customer feedback, and your reviews mean the world to us! Find the best ways to share your feedback (and your chance to enter our monthly prize draw)

I am Environmentally Conscious and have questions about how my order will be packaged.

At Oskar's Wooden Ark we care about the environment too and have put a lot of thought into our packaging, including how the life of your box can be extended. Find out more >

Do you offer accounts for Education Providers, Schools and Toy Libraries?

Yes we do. For approved accounts, we offer Education Pricing and can work with quotes, purchase orders, tax invoices and account payment terms. Find out more and apply>

I am Homeschooling, do you over support or discounts?

Yes we do. We know what a difference the right resources can make to learning and this is why we offer a Home School Discount. Find out more and apply >

Do you work with NDIS providers and plans?

We have experience working with both Self-Managed Plans and Plan Providers. Contact our Team to discuss your situation and requirements.

I am a Retailer and would love to represent some of your Brands. Do you offer Wholesale Accounts?

We are the Australian Distributors and Wholesalers for a number of brands you see at Oskar's Wooden Ark. Visit Wooden Playroom, our Distribution Division for more info>

I have just placed an Order, and want to place another - can I COMBINE shipping?

Yes you can, if both orders will ship at the same time, and our warehouse has not yet shipped your first order - use code COMBINE at checkout (our team will be in touch to request shipping, if your order does not qualify). More about our Shipping & Delivery>

I have another question, not answered yet

Please be in touch, our Customer Service Team is ready to help.

• Any Reason
• Fast Refunds
• Up to 30 days
• Un-opened and in original packaging
• Sale Section, Clearance, Seconds and Layby items excluded

You can return any products you have purchased from Oskar's Wooden Ark as long as they are un-opened, in the original packaging and within 30-days from the date we shipped your order.

When we receive your return, if it meets our return policy, we will issue a full refund of the purchase price.

Refund will be for the item only and excludes any shipping. If the item was originally shipped as part of a Free Freight offer, and the return would invalidate the original offer, the refund will be reduced by the amount of the freight that would have been payable.

Postal Address for Easy Returns:

Oskar's Wooden Ark
Easy Returns
3/18 Carsten Road
Gepps Cross 5094 SA

Please include the following with your return:

• Your Name
• Your Order Number
• Date of Your Order
• Details of the Item(s) you are returning
• Reason for your Return (this helps us to improve our product descriptions and processes)

More Information:

• Postage is customer's responsibility. We suggest using a trackable service for added peace of mind
• Refunds will be issued based on the original payment method
• Sale Items, Clearance Items, Seconds and items purchased through Layby are excluded from our 30-Day Easy Return Policy
• We reserve the right to use our reasonable discretion when accessing returns and limit if necessary
• Please allow up to 5 working days once your item has arrived in our warehouse, for your return to be processed

Back to FAQs

• Is an item missing from your order?
• Have you received an item different from what you have ordered?
• Is the item you have received damaged?
• Does the item you have received seem faulty in any way?

Our team works hard to minimise errors and we stand behind the products we supply. We also know mistakes do happen and understand not all products will arrive perfect!

For this reason, we personally address all issues falling outside our standard 30-Day Easy Return Policy. Please be in touch with our team and we will work together to resolve your query.

Back to FAQs