We are very surprised and saddened to see that you have scored us 1 star for our product and service.
We understand that the textas may not have met your standards but we did make an effort to help you with your issue by responding to your message via our online chat within a very reasonable timeframe. We are not sure if our correspondence was overlooked but it would be greatly appreciated if you checked before giving us an adverse review.
Initially, after seeing your message our customer care team checked the stock on hand and have found no fault with the product. They have contacted you with a request for clarification so we can better understand the issue, but you did not reply.
We have a very generous 100 day return policy at Oskar’s and would happily provided you a refund or replacement for the unsatisfactory items. We are always willing to help in anyway we can. You are welcome to reach out to us via online chat, email or call on (08) 7073 4910.